How we work
Step by Step
We promise to find you an exceptional carer(s) who are right for you. Unlike a lot of care agencies we arrange a face to face assessment, in our experience this is crucial to finding the right carer.
Initial call
A simple phone call to discuss what you are looking for and what help and care your loved one may require.
Contact usFace to face
A Care Lead will meet you and your loved one(s) at your home, at your convenience, for a face to face assessment.
How we assess careMatch a carer
We know our carers personally and we will find a match for both the right professional skills and personality fit for your loved one.
How we match carersOngoing support
We provide ongoing support and have regular contact with both your family and our carers throughout your loved one's care.
How we support your familyWe start getting an idea of the care your loved one needs from the very first contact we have with you. Usually, we have a few calls with a family member, answering questions and discussing your options along the way before arranging a face-to-face assessment. Once we agreed on a time, one of our Care Leads (Sue, Wendy or Fiona) will meet you and your loved one(s) at your or your loved one’s home for a face-to-face assessment. If a face-to-face assessment is not possible we can do video calls, but we do prefer to meet face to face as it is much more informative and makes such a difference when we meet your family first.
When we meet you and your loved one for a face-to-face assessment, we aim to establish their physical and mental care needs and understand their personality and lifestyle, so we can find a carer(s) suited to them both professionally and personally.
After several initial phone calls, emails and meeting you and your loved one(s) face-to-face we then prepare an assessment we will share with you. We tend to find this gets amended a few times before we all agree we have a good understanding of your loved one(s) needs and we can begin to start matching carers. We begin building up an idea of whom among our carers might be suitable for you from our first few calls, and once you are happy with our assessment you can expect to get a shortlist of carers from us within a few days.
Below are some of the things we might ask and take into consideration when meeting face to face:
Why are you looking for a live-in carer
Do you have any experience with live-in care
What do you believe your loved one’s care needs are
What information do you have from your loved one’s GP and/or Social Services
How involved are you/do you and your family want to be in your loved one’s day to day life and care needs
We discuss your loved one’s home and living arrangements and ask if you have had any formal assessments of their home
As well as your assessment we also get to understand your loved one(s) care needs through meeting them and talking with them
We try to get to know your loved one(s) as much as possible by asking them/you about:
Their background, life history, marriage, work, children
What they like to eat and drink
What do they enjoy watching on TV
Do they enjoy watching sport on TV and if so who their favourite teams/players are
What music do they like
What books they like to read
Do they enjoy doing any regular from of exercise
Do they have any hobbies
How socially active are they
Do they have any social clubs e.g. Bridge/Books
Do they like going to church
Once we are comfortable we understand your loved one(s) care needs and personality we create a shortlist of carers for you to consider. As well as making sure the carer has the training, skills and experience necessary it’s extremely important to make sure they are a good personal match too. It’s a very personal choice to invite a carer to live in your home and experience every moment of your life with them. Your loved one’s carers will be living with them 24/7, sharing their highs and lows, cheering them up when they are down, laughing with them when they are happy, sharing their family stories and caring for them when they are vulnerable. It’s a very personal relationship and so requires the right personality match to give your loved ones and our carers the best chance to build a friendly care relationship, while your family can have complete trust in our carer’s professionalism.
As well as our carer’s professional experience, we think this personality match is one of the reasons why our clients love us.
We have a select list of carers (about 50) we have got to know over our 20 years of caring experience
We know our carers personally through their many years working with us
We match our carers knowing their skills, personality and life preferences
We do not place carer’s based on their location
We do not have a large database with AI-driven selection criteria
Below are some of the things we take into consideration when choosing a carer
First and foremost its a professional fit
Do they have the necessary skills and experience to look after your loved one
How much physical care and support will the carer need to provide
How much emotional support will the carer need to provide
Do they share similar sports and cultural interests
Do they share a similar level of interest and taste in food
Will their personalities match or be complimentary
How socially outgoing are they
How much do they enjoying going outdoors
Finding and placing the right carer’s for your loved one(s) is only the first step in a long partnership between us and your family. Throughout your time with us, we will be available 24/7 to help your family provide the best possible live-in care for your loved one. After a few months with us, you’ll soon consider everyone at Care Sisters to be part of an extended support network for your family and your loved one, with unwavering support, advice and friendship.
Most of our clients require our service for 2-5 years, during which there are many times we support your family, from finding new carers to discussing your loved one’s changing care needs. We maintain constant contact with all our home carers every week to make sure we are always one step ahead to ensure your loved one’s care needs are met. Where we need to contact you about changes to your love one’s care we will always come to you with solutions and options for you to consider. You can rest assured knowing that the Care Sisters team behind your carers are taking an active role in proving your loved one the best possible care.
Below are just some examples of how we provide ongoing support:
Regular calls with your family to check-in, even if it’s just for a friendly chat
Regular calls to discuss your satisfaction with our carers
Regular calls with our carers to keep up to date with your loved one’s care
Ongoing management of your carer’s rotas, ensuring you are fully aware of all carer’s handover date, holidays, sickness etc.
Sourcing and placement of new carers and care cover when needed
When a new carer is required we will always involve you in the final selection
Reviewing carers if your loved ones care needs change